Privacy Policy

This Privacy Policy describes how SKYRACK SOFTWARE LIMITED ("we", "our", or "us"), trading as Jacqui, collects, uses, and shares information about you when you use our website at jacqui.io and our competitor email intelligence platform (collectively, the "Service").

SKYRACK SOFTWARE LIMITED is a company registered in England and Wales. By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

When you create an account or use the Service, we collect:

• Account information: Your name, email address, and password when you register.
• Billing information: Payment details processed securely via Stripe. We do not store full card numbers.
• Competitor data: Domain names, email addresses, and other information about competitors you choose to track.
• Communications: Any messages you send us via email or support channels.

1.2 Information Collected Automatically

When you use the Service, we automatically collect certain technical data:

• Log data: IP address, browser type and version, pages visited, time and date of visits, and referring URLs.
• Usage data: How you interact with the platform, features used, and actions taken.
• Device data: Hardware model, operating system, and unique device identifiers.
• Cookies: Session cookies required for authentication, and optional analytics cookies. See Section 7 for details.

1.3 Competitor Email Data

The core function of Jacqui involves receiving and processing marketing emails sent by third-party businesses (your competitors). These emails are processed on your behalf and stored in association with your account. We use AI to analyse the content of these emails to generate insights. This data is treated as your account data and is subject to this policy.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Service.
• Create and manage your account.
• Process payments and send billing-related communications.
• Send transactional emails such as account confirmations and alerts you have configured.
• Provide customer support and respond to your enquiries.
• Monitor and analyse usage patterns to improve performance and user experience.
• Detect and prevent fraud, abuse, or security incidents.
• Comply with legal obligations.

We will not sell your personal data to third parties, and we will not use your data to send unsolicited marketing communications without your consent.

3. Legal Basis for Processing (UK/EU Users)

Where the UK GDPR or EU GDPR applies, we rely on the following legal bases:

• Contract performance: Processing necessary to provide the Service you have signed up for.
• Legitimate interests: Improving our Service, preventing fraud, and ensuring security.
• Legal obligation: Where we are required to process data to comply with the law.
• Consent: For optional cookies and any marketing communications, where applicable.

4. Sharing Your Information

We do not sell or rent your personal data. We may share your information with trusted third-party service providers who assist us in operating the Service, including:

• Stripe: For payment processing. Subject to Stripe's Privacy Policy.
• OpenAI: For AI-powered analysis of email content. Data is processed in accordance with OpenAI's data processing terms.
• Amazon Web Services (AWS): For cloud infrastructure and email processing.
• Analytics providers: For understanding platform usage. Data is anonymised or pseudonymised where possible.

We may also disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. If you close your account, we will delete or anonymise your personal data within 90 days, except where we are required to retain it for legal or regulatory purposes (such as financial records). Competitor email data associated with your account will be deleted along with your account data.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request that we correct inaccurate or incomplete data.
• Erasure: Request that we delete your personal data ("right to be forgotten").
• Restriction: Request that we restrict processing of your data in certain circumstances.
• Portability: Request a machine-readable copy of your data to transfer to another service.
• Objection: Object to processing based on legitimate interests.
• Withdraw consent: Where processing is based on consent, withdraw that consent at any time.

To exercise any of these rights, please contact us at privacy@jacqui.io. We will respond within 30 days. If you are in the UK, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Cookies

We use cookies and similar tracking technologies:

• Essential cookies: Required for authentication and to keep you logged in. These cannot be disabled.
• Analytics cookies: Used to understand how the Service is used. These are optional and anonymised where possible.

You can control cookies through your browser settings. Disabling essential cookies may affect your ability to use the Service.

8. Data Security

We implement industry-standard technical and organisational measures to protect your data, including encryption in transit (TLS), encryption at rest, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. International Transfers

Your data may be processed in countries outside the UK or European Economic Area, including the United States, where our service providers operate. When we transfer personal data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or equivalent mechanisms approved under UK law.

10. Children's Privacy

The Service is intended for business use and is not directed at children under 16. We do not knowingly collect personal data from anyone under 16. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email and update the "Last updated" date at the top of this page. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• SKYRACK SOFTWARE LIMITED
• Trading as: Jacqui
• Email: privacy@jacqui.io
• Website: jacqui.io